Wtf, not only did mum have to pay for a stairlift to be installed but now has to pay to have it taken out! And no one wants it! Its barely a year old and yet it is absolutely worthless. I cant believe the wasteful way our country deals with mobility aids. The NHS does not want used walking frames, handrails, commodes or stairlifts returned and they are all just thrown away. I am going to have to scout around for a charity that might need them, but thought that was what I could do with the stairlift – more than happy to donate the thing, but instead we had to pay nearly £200 for someone to come and remove it.
The first company didn’t turn up as promised and the second said they would come in a few days but it took a fortnight and even then were a couple of hours late, having to come from the North of England. It was then a very painful experience watching the guy trying to remove the thing. Having taken it up to the top of the stairs, he then fiddled with various parts and it stopped working altogether. I suggested it was because he had loosened the stop at the top, but he denied touching it. About an hour later, he said ‘oh, its the stop at the top that’s stopping it move!’. Nearly 5 hours later I finally helped him carry it over to his van. I am sure he deserved the £200 for the time and effort, but doubt he will get much of it. They claimed they would not refurbish it, hence the charge, but would dispose of it ethically, but as he sawed the rail in half he groaned that this one wouldn’t be refurbished so I wasn’t that impressed. Anyway, it has finally gone and at least I was able to use some of the time to make a start on clearing out one of the rooms.
Why is nothing easy?