Well we finally have a new Agency and they have been fantastic. The carers have all been much younger and enthusiastic. They all say they love their job and they all turn up. The office even answer the phone when you ring them. All a bit too good to be true, you must be thinking – yes well you are right in a way.
The first few days were perfect, but then it all started falling apart. One carer tried to clean my mother’s personal areas with a multi surface disinfectant wipe!! No carer seems to come twice (though that should change) so I have to repeatedly tell them where things are. Most don’t have the key safe number and now the timekeeping is deteriorating. Twice this week they have arrived too late in the morning and I have had to do the strip wash etc, otherwise she would have missed her day centre. Then one day we had 3 carers in 4.5 hours!
But on the positive side, they do at least turn up, they are all very sweet and caring and the office staff actually answer the phone, so we can’t have everything. I have hope though that they will sort it out eventually but mum is not so confident. She rang them 4 times yesterday to complain and I bet they were regretting ever giving her their number!